PM takes notice of inaction on complaints lodged on Pakistan Citizen Portal

PM takes notice of inaction on complaints lodged on Pakistan Citizen Portal

Islamabad (Web Desk): Prime Minister Imran Khan has taken notice of officers for their inaction on citizen's complaints being lodged on Pakistan Citizen Portal.


According to Radio Pakistan, Prime Minister Office, all ministries and departments have been directed to constitute a five members committees to conduct performance evaluation and submit their reports within thirty days.

The committee will be headed by a twenty grade officer or a joint secretary and it will submit its report after the evaluation of deployed officers.

The committee will also point out misconduct in all reports on citizen portal including resolved and pending complaints. Besides taking corrective measures in complaints identified with improper handling or resolution, the committee will also point out the success stories of the portal.

The PM office had observed that complaints were disposed off without proper inquiry, satisfactory reply, and documentary evidence.

The PM office also observed that departments concerned took unnecessary time in addressing complaints and decision of resolving complaints were taken by unconcerned officials.